Making a complaint
If we've let you down, we want to know — and fix it.
Last updated Friday 23 October 2026
How to complain
- Use our contact form, or ask us to ring you from your portal.
- Tell us what happened and what you'd like us to do.
- We'll acknowledge your complaint within 2 business days and aim to resolve it within 30 days.
If you're still not happy
- About your personal information: the Office of the Australian Information Commissioner (OAIC).
- About consumer issues: your state or territory's fair trading or consumer affairs office.
We will never ask for passwords, bank details or codes as part of a complaint.