Our promise
What we will never do
Scammers often pretend to be people you trust. So here is exactly what we will never ask you for — no matter who calls, texts or emails.
We will never ask for your passwords, bank details or one-time codes.
We will never ask you to pay us by phone, text or email — billing only happens when you log in to your member portal.
We will never connect to your computer unless you started the session.
If someone says they're us and asks for any of these, hang up and call us back on the number on your fridge sheet.
Our only number is 0468 609 702.
This promise is printed on every SteadyCheck fridge sheet and at the bottom of every message we send.
How to check it's really us
- When we ring you, we say your code word first. If you've set a family code word and someone rings saying they're us but doesn't know it, hang up. The only time we'll ask you to say it is when you've pressed "I need help on my computer now" in your portal yourself.
- We never send login links. Our emails only ever contain codes for you to type into our website yourself — and we will never ask you to read a code out to us.
- Billing only happens in your portal. We don't take payments over the phone, by text or by email.
- Remote help only when you start it. We'll only connect to your computer after you press "I need help on my computer now" in your portal.
Warning:
If someone says they're us and breaks this promise
Hang up or don't reply. Then call us back on 0468 609 702 — the number printed on your fridge sheet, or log in to your portal yourself.