How it works
Three calm steps. No jargon, no pressure, no judgement.
Step 1
Send it to us
Anything that looks odd: a text, an email, a letter, a phone call, a website or a social media message.
Step 2
A person checks it
We look closely at the sender, the links, the phone numbers and the wording — with help from our tools. You'll hear back within 30 minutes — we're open 24 hours a day, 7 days a week.
Step 3
You get a plain-English answer
Scam, safe, or not sure — why we think so, and exactly what to do next. We can read it aloud to you and you can ask follow-up questions.
Ways to send us something
Through our website
Take a photo, upload a screenshot or paste the message. The easiest way.
Ask us to ring you
Press "Talk to a person" and we'll call you back.
Our three answers
It's a scam. We tell you why, and what to do — especially if you've already clicked or paid.
It looks genuine and doesn't ask you to do anything risky. A person always confirms this — never a computer alone.
We can't be certain. We tell you how to check safely — by contacting them on a number you find yourself.
On the rare days we're closed
You'll get an instant reply, any time
"Don't pay, don't click, don't share any codes. We'll check it first thing."
Then we check it as soon as we open, and you'll hear from us.