Help & guides
Simple, step-by-step guides. Every guide is checked by our team and shows when it was last reviewed.
Accounts
Protect your myGov account with a passkey or code
Make your myGov account much harder to break into.
5 min readLast reviewed 24 Oct 2026
Accounts
Turn on extra security for your bank
Most Australian banks offer app approvals or security codes — make sure yours are switched on.
4 min readLast reviewed 24 Oct 2026
Accounts
Turn on two-step login for your email
Two-step login means a criminal who guesses your password still can't get into your email.
5 min readLast reviewed 24 Oct 2026
Backups & updates
Back up a Mac with Time Machine or iCloud
Keep a copy of your files in case something goes wrong.
4 min readLast reviewed 24 Oct 2026
Backups & updates
Back up a Windows computer
Use Windows Backup or OneDrive to keep copies of your files.
4 min readLast reviewed 24 Oct 2026
Backups & updates
Turn on automatic backups (Android)
Back up your photos, contacts and messages to your Google Account.
3 min readLast reviewed 24 Oct 2026
Backups & updates
Turn on automatic backups (iPhone and iPad)
If your iPhone is lost, broken or locked by a scammer, a backup brings back your photos and contacts.
3 min readLast reviewed 24 Oct 2026
Backups & updates
Turn on automatic updates
Updates fix security holes that criminals use. Let your devices install them automatically.
4 min readLast reviewed 24 Oct 2026
Calls & texts
Block a phone number on your iPhone
Learn how to block unwanted calls and messages from a phone number using the Phone, Messages, or Settings apps.
3 min readLast reviewed 24 Oct 2026
Calls & texts
Block scam calls on an Android phone
Turn on caller ID and spam protection.
3 min readLast reviewed 24 Oct 2026
Calls & texts
Block scam calls on an iPhone
Silence Unknown Callers sends numbers you don't know straight to voicemail.
3 min readLast reviewed 24 Oct 2026
Calls & texts
Filter scam texts on an Android phone
Turn on spam protection in Google Messages.
3 min readLast reviewed 24 Oct 2026
Calls & texts
Filter scam texts on an iPhone
Keep texts from unknown numbers in a separate list.
3 min readLast reviewed 24 Oct 2026
Everyday tech
Add SteadyCheck to your home screen
Put a SteadyCheck button on your phone so you can find us easily.
2 min readLast reviewed 24 Oct 2026
Everyday tech
Video call your family
Simple steps for FaceTime, WhatsApp and Messenger video calls.
5 min readLast reviewed 24 Oct 2026
Home internet
Change your home Wi-Fi password
A strong Wi-Fi password stops strangers using your internet.
6 min readLast reviewed 24 Oct 2026
If you've been scammed
Remove remote-access apps after a scam
If someone took control of your computer, disconnect and remove the app they used.
5 min readLast reviewed 24 Oct 2026
If you've been scammed
Which passwords to change first after a scam
Email first, then banking, then everything else.
4 min readLast reviewed 24 Oct 2026
Passwords
Bitwarden: a free password manager for every device
Bitwarden works on Windows, Mac, iPhone and Android and has a free plan.
6 min readLast reviewed 24 Oct 2026
Passwords
Save your passwords safely on an Android phone
Google Password Manager is built in to Android phones and is free.
4 min readLast reviewed 24 Oct 2026
Passwords
Save your passwords safely on an iPhone or iPad
Use Apple's built-in Passwords app so you never have to remember or write down passwords again.
4 min readLast reviewed 24 Oct 2026
Remote support
Using Chrome Remote Desktop safely
A free way to let our helper see your screen — only when you started it.
5 min readLast reviewed 24 Oct 2026
Remote support
Using Quick Assist safely (Windows)
Quick Assist is built in to Windows. Only use it when YOU started a session with us.
4 min readLast reviewed 24 Oct 2026
Staying safe
Choose a family code word
A private word that proves a call or message is really from us.
2 min readLast reviewed 24 Oct 2026
Staying safe
Your SteadyCheck fridge sheet
Print it, stick it on the fridge, and look at it whenever something feels off.
2 min readLast reviewed 24 Oct 2026