If you've been scammedAll devicesLast reviewed 24 Oct 2026
Remove remote-access apps after a scam
If someone took control of your computer, disconnect and remove the app they used.
First, disconnect
Turn off Wi-Fi or unplug the internet cable. This cuts the scammer off.
Windows
- Click Start, type Installed apps (or Add or remove programs).
- Look for AnyDesk, TeamViewer, UltraViewer, Splashtop, RustDesk, ConnectWise / ScreenConnect, LogMeIn or anything you don't recognise.
- Click the three dots next to it and choose Uninstall.
Mac
- Open Finder → Applications.
- Drag any of the apps above to the Bin, then empty the Bin.
- Open System Settings → Privacy & Security → Screen Recording and Accessibility and turn off anything you don't recognise.
Phones
Delete any app a caller asked you to install (press and hold the app, then Remove/Uninstall).
Then
- Change your email password from a different device.
- Call your bank using the number on your card.
- Book a SteadyCheck session so we can check the computer properly.