Tech supportPretends to be: NBN Co15 Sep 2026
"Your internet will be cut off" calls
A caller says your internet or computer has been hacked and asks you to install an app so they can fix it.
What it looks like
A call claiming to be from Telstra, NBN or Microsoft, often with a lot of background noise.
This is the technical department. Your internet has been hacked and will be disconnected in two hours unless we fix it now.
How to spot it
- They called you out of the blue
- They want you to install an app
- They ask you to log in to your bank while they watch
What to do
- Hang up
- Never let a stranger into your computer
- If you gave access, turn the computer off and book a help session with us
Information:
Who to report it to
- Your bank, on the number on the back of your card — straight away if you paid.
- Scamwatch: scamwatch.gov.au
- ReportCyber: cyber.gov.au (if you lost money or your accounts were hacked)
Warn your family and friends