Help & guides
Simple, step-by-step guides. Every guide is checked by our team and shows when it was last reviewed.
Accounts
Protect your myGov account with a passkey or code
Make your myGov account much harder to break into.
5 min readLast reviewed 24 Oct 2026
Accounts
Turn on extra security for your bank
Most Australian banks offer app approvals or security codes — make sure yours are switched on.
4 min readLast reviewed 24 Oct 2026
Accounts
Turn on two-step login for your email
Two-step login means a criminal who guesses your password still can't get into your email.
5 min readLast reviewed 24 Oct 2026
Backups & updates
Turn on automatic backups (Android)
Back up your photos, contacts and messages to your Google Account.
3 min readLast reviewed 24 Oct 2026
Backups & updates
Turn on automatic updates
Updates fix security holes that criminals use. Let your devices install them automatically.
4 min readLast reviewed 24 Oct 2026
Calls & texts
Block scam calls on an Android phone
Turn on caller ID and spam protection.
3 min readLast reviewed 24 Oct 2026
Calls & texts
Filter scam texts on an Android phone
Turn on spam protection in Google Messages.
3 min readLast reviewed 24 Oct 2026
Everyday tech
Add SteadyCheck to your home screen
Put a SteadyCheck button on your phone so you can find us easily.
2 min readLast reviewed 24 Oct 2026
Everyday tech
Video call your family
Simple steps for FaceTime, WhatsApp and Messenger video calls.
5 min readLast reviewed 24 Oct 2026
Home internet
Change your home Wi-Fi password
A strong Wi-Fi password stops strangers using your internet.
6 min readLast reviewed 24 Oct 2026
If you've been scammed
Remove remote-access apps after a scam
If someone took control of your computer, disconnect and remove the app they used.
5 min readLast reviewed 24 Oct 2026
If you've been scammed
Which passwords to change first after a scam
Email first, then banking, then everything else.
4 min readLast reviewed 24 Oct 2026
Passwords
Bitwarden: a free password manager for every device
Bitwarden works on Windows, Mac, iPhone and Android and has a free plan.
6 min readLast reviewed 24 Oct 2026
Passwords
Save your passwords safely on an Android phone
Google Password Manager is built in to Android phones and is free.
4 min readLast reviewed 24 Oct 2026
Remote support
Using Chrome Remote Desktop safely
A free way to let our helper see your screen — only when you started it.
5 min readLast reviewed 24 Oct 2026
Staying safe
Choose a family code word
A private word that proves a call or message is really from us.
2 min readLast reviewed 24 Oct 2026
Staying safe
Your SteadyCheck fridge sheet
Print it, stick it on the fridge, and look at it whenever something feels off.
2 min readLast reviewed 24 Oct 2026